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AUXO Help Center

  • What is AUXO MEDIC
    AUXOMEDIC specializes in providing innovative respiratory care devices, including portable nebulisers designed for effective asthma and respiratory condition management.
  • What makes AUXOMEDIC's products unique?
    Our products combine advanced technology with user-friendly features, ensuring efficient, quiet, and reliable treatment for both adults and children.
  • What types of nebulisers do you offer?
    We offer a range of nebulisers, including portable models for adults, kid-friendly designs, and advanced devices like the NE-M03 with features like minimal noise and automatic power off.
  • Are your products registered with the Therapeutic Goods Administration (TGA)?
    Yes, our products are registered with the TGA. Our license number is 372914 for Nebuliser, Non-heated product.
  • What are the key features of the NE-M03 nebuliser?
    The NE-M03 is small, lightweight, easy to operate, power-efficient, produces smaller particle sizes for better absorption, and has an automatic power-off feature when there is no liquid.
  • Is the AUXO Nebuliser suitable for children?
    Yes, our M02 model is specifically designed for children, featuring a kid-friendly design, quiet operation, and ease of use.
  • How do I use the AUXO Nebuliser?
    Simply fill the medication chamber with the prescribed liquid, turn on the device, and inhale the mist through the mouthpiece or mask. Detailed instructions are provided in the user manual.
  • How do I clean and maintain my nebuliser?
    Disassemble the top parts and wash them with warm, soapy water. Rinse thoroughly and let them air dry. Regular cleaning ensures optimal performance and hygiene.
  • How often should I replace my nebuliser?
    For optimal performance, it is recommended to replace your nebuliser every 4-6 months.
  • Does the AUXO Nebuliser come with a warranty?
    Yes, our nebulisers come with a six months warranty. Please refer to our warranty policy for more details.
  • What should I do if my nebuliser is not working properly?
    Refer to the troubleshooting section in the user manual. If the issue persists, contact our customer support for assistance at info@auxomedic.com
  • Where can I purchase replacement parts for my nebuliser?
    Replacement parts can be purchased directly from our website or through authorized retailers.
  • How can I place an order?
    Orders can be placed directly through our website. Simply add the desired products to your cart and proceed to checkout.
  • What are your shipping options?
    We offer standard and expedited shipping options. Shipping times and costs are calculated at checkout.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email.
  • What is your return policy?
    We accept returns within 14 days of purchase. Products must be unused and in their original packaging. Please refer to our return policy for detailed information.

Have a question? We are happy to help.

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